setting up auto-replies on WhatsApp Business can be a game-changer for businesses that receive a high volume of customer inquiries and messages

To set up auto-replies on WhatsApp Business, you will first need to install the WhatsApp Business app on your mobile device

locate the settings menu and access WhatsApp Business configuration

Once you are in the settings menu, tap on the ‘Messages’ option

find the auto-replies option by searching through the menu

configure an auto-reply by selecting a “+” icon

This will take you to a new screen where you can configure the details of your auto-reply

You will need to specify the following:

1. The filter for your auto-reply, which will determine which messages will trigger the auto-reply
2. set a custom delay to fine-tune message timing
3. The message, which can be a plain text or an image that you have uploaded from your device
4. determine availability for auto-replies

activate the new auto-reply by clicking or tapping the ‘Save’ option

Your auto-reply will now be active and will be triggered whenever a customer’s message meets the filter and criteria you specified

messaging automation best practices for customer service

1. communicate clearly in auto-replies
2. Test your auto-replies thoroughly to ensure that they are working as intended
3. Use auto-replies to acknowledge customer inquiries and show that you value their time, but avoid using them to deflect or dismiss customer queries
4. utilize multiple messaging features for enhanced user experience